Terms and Conditions

Stepovique provides this digital commerce platform to facilitate retail footwear sales for consumers. By navigating our platform or placing an order, you agree to these binding operational terms. We manage our business processes under the legal framework of Hong Kong, including the Sale of Goods Ordinance (Cap. 26).

Regional Scope of Commerce

Our commercial transactions and product distributions are restricted exclusively to individuals residing within Hong Kong. Stepovique does not accept orders, process transactions, or coordinate logistics for delivery addresses located outside of Hong Kong boundaries. All communication, scheduling, and fulfillment operations occur solely within this regional jurisdiction.

Transaction Methods and Fee Structure

Our platform utilizes a single, transparent transaction framework to complete orders. We operate using a Cash on Delivery (COD) model exclusively.

Visitors complete their purchases by providing full payment in cash directly at their doorstep when the logistics courier presents the package.
The price displayed on the product checkout page represents the total cost of the transaction.
There are no hidden fees, unexpected service charges, handling fees, or processing costs added to your invoice.
Standard shipping costs are completely covered by our firm, ensuring that the final delivery amount remains exact and transparent.

Order Management and Dispatched Goods

When a user submits an order on our platform, our team begins internal handling protocols. Consumers maintain the right to initiate an order cancellation at any time, provided the physical package remains within our warehouse facility.

Once the package is handed over to our regional logistics partner, the order enters an unalterable delivery cycle. Dispatched items cannot be recalled, stopped, or cancelled while in transit. The delivery process must run its course, and the package will proceed to the customer's doorstep as scheduled.

Fulfillment Timelines and Transit Framework

We employ local logistics networks to handle product shipments across Hong Kong. Our fulfillment process follows an explicit schedule:

Total fulfillment timeline requires 2 to 3 business days from the point of order confirmation.
Our internal staff requires 1 business day to locate your footwear, perform a quality check, secure the packaging, and handle the logistics handoff.
The regional third-party courier network requires 1 to 2 business days for product transit to your physical address.

Business days exclude public holidays in Hong Kong and weekends. Unexpected regional weather events may occasionally impact these standard estimates.

Product Returns and Replacement Framework

Stepovique offers a thirty-day window for consumers to address issues with received items, commencing from the official date of doorstep delivery. We do not accept returns, facilitate exchanges, or issue refunds if a customer experiences a simple change of mind after purchasing. We ask that you verify all sizing charts and styles before finalizing your order.

If a package arrives with visible damage or contains an incorrect item, you must notify our team by writing to shoes@stepovique.com .
Our firm organizes a complimentary return courier service to collect the item from your address, with zero return shipping fees charged to the consumer.
Our staff takes exactly 24 hours to examine the item's physical condition once it arrives back at our central depot.
Following item evaluation, we will coordinate a brand-new replacement item to be sent directly to your address.
If the item is permanently out of stock or cannot be replaced, our firm will authorize a complete billing refund.
We do not impose restocking fees under any circumstances for returned products.

Billing Reimbursement Protocols

Because our business model runs entirely on Cash on Delivery , our system does not store or access electronic billing credentials for our users. When a refund is officially passed by our evaluation team, we implement specific protocol steps:

Our customer service team will reach out via electronic mail to request your necessary banking details.
Upon receiving these secure details, our billing department initiates a direct local bank transfer for the full purchase amount.
The time required for the funds to reflect in your balance can take up to seven business days, depending entirely on your specific banking institution's processing cycles.

Consumer Support Infrastructure

Our administrative team is available to assist with product inquiries, order tracking, or return coordination. Our customer support desk operates live from 9:00 AM to 5:00 PM Hong Kong Time (HKT), Monday through Friday . Inquiry messages received outside of these operational hours or during public holidays will be addressed on the following business day.