Shoes Help and Support

We sell a wide range of footwear styles for women, including heels, pumps, sandals, and more.

Check the sizing chart on each product page cautiously before placing your order to avoid size issues.

Email us at shoes@stepovique.com within 30 days of delivery and we will arrange a free return pickup.

Yes, you can cancel any time before your package leaves our warehouse. Dispatched orders cannot be cancelled.

We only accept Cash on Delivery. You pay the courier directly in cash when your package arrives.

No. We currently fulfill orders exclusively within Hong Kong. We do not ship to any other location.

Orders are delivered within 2 to 3 business days. Weekends and public holidays are not counted.

Once passed, refunds are sent via bank transfer and may take up to 7 business days to reflect.

Answers You Need to Know