Shipping and Delivery Framework
Stepovique establishes this Shipping Policy to ensure absolute transparency regarding our product transit, handling times, and regional logistics operations. We operate in strict compliance with the legal regulations of Hong Kong, including the Sale of Goods Ordinance (Cap. 26).
We eliminate hidden fees, vague timelines, or unexpected shipping penalties, ensuring you know exactly how and when your order will arrive before you complete your purchase.
Regional Sales and Delivery Limits
Our commercial operations, product distribution, and logistics services are strictly limited to the Hong Kong Special Administrative Region. Stepovique does not facilitate international shipping, nor do we coordinate deliveries to addresses located outside of Hong Kong. All orders must feature a valid local street address to enter our fulfillment pipeline.
Direct Cost Structure and Cash on Delivery
To maintain maximum clarity for our visitors, we utilize a simplified economic model that removes online transaction complexities:
- Cash on Delivery (COD): We operate using a doorstep cash collection system exclusively. You provide the full payment in cash directly to the courier agent when the package is handed to you.
- Zero Shipping Fees: Standard delivery across Hong Kong is completely free. Our business absorbs all transport costs.
- No Hidden Charges: The price listed on the product page is the final price you pay at your doorstep. We never add handling, fuel, packaging, or regional surcharges during checkout.
Handling and Transit Timeline
We prioritize organized, efficient distribution through our regional courier networks. Our total fulfillment window takes between 2 to 3 business days , broken down into two distinct phases:
- Order Handling (1 Business Day): Once you submit your order on our platform, our warehouse team requires one business day to locate your footwear, perform a quality check, secure the packaging, and hand the parcel over to our regional logistics partner.
- Product Transit (1 - 2 Business Days): After the logistics partner receives the package from our facility, they require one to two business days to transport the items directly to your specified Hong Kong address.
**Please note that business days do not include Saturdays, Sundays, or official Hong Kong public holidays. **
Dispatched Orders and Cancellation Boundaries
Understanding the boundary between our warehouse storage and the live transit network is vital for managing your order effectively:
- Pre-Dispatch Cancellations: Consumers can request a complete order cancellation at any time while the physical product remains inside our warehouse facility.
- Post-Dispatch Rule: Once the package is collected by our logistics partner and is actively in transit, the order cannot be halted, modified, or recalled.
- Delivery Completion: Dispatched items must reach their destination, and the delivery process must be completed at your doorstep. If you still wish to pursue a return after delivery, the process must follow the guidelines established in our thirty-day return policy framework.
Tracking and Delivery Difficulties
Our logistics partner attempts doorstep delivery during standard daytime hours. If an individual is unavailable to receive the package or complete the cash payment upon the first delivery attempt, the courier service will contact you using the phone number provided during checkout to schedule an alternative delivery window.
For any questions regarding your shipment status, or to clarify delivery schedules, you can contact our support team at shoes@stepovique.com . Our customer support desk stays live from 9:00 AM to 5:00 PM Hong Kong Time (HKT), Monday to Friday , to assist you with tracking inquiries.